Shipping Policy

At AA ECOM, we are committed to delivering beautifully designed lighting pieces to your home with a smooth and reliable shopping experience.

Because our products are carefully fulfilled through trusted global partners, delivery times may vary depending on product availability, destination, and shipping conditions.

Order Processing Time

All orders are processed within:

1–5 business days

During this time, your order is prepared for fulfillment, processed, and arranged for shipment

Please note:

Processing time is separate from shipping time.
Orders are not shipped on weekends or holidays.
During high-demand periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United States

5–8 business days

Delivery times may vary depending on:

Shipping destination
Customs processing
Carrier delays
Weather conditions
Peak shopping seasons

While we work with reliable shipping partners, delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking information may take several business days to update after your order has shipped.

You can track your order using the tracking link provided in your shipping confirmation email.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Product size and weight
Available shipping methods

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

AA ECOM is not responsible for delays caused by customs processing.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

Name
Shipping address
Apartment/unit number
Contact information

If incorrect information is provided and the package cannot be delivered, additional shipping costs may apply.

Lost, Stolen, or Delayed Packages

Once a package has been shipped and tracking confirms delivery, AA ECOM is not responsible for lost or stolen packages.

If your package appears delayed, please contact us and we will assist you in locating your shipment.

Damaged Items During Delivery

We understand that lighting products require extra care during transportation.

If your order arrives damaged:

Contact us within 7 days of delivery
Provide your order number
Include clear photos or videos showing the damage

Our team will review your request and work toward the best possible solution.

Split Shipments

Some orders containing multiple items may arrive in separate packages due to product availability and fulfillment locations.

You will receive tracking information for each shipment when available.

Contact Us

If you have any questions about your order or shipping, please contact us:

AA ECOM
Email: help@l-horlogerie.com