Refund & Return Policy

At AA ECOM, we want you to be satisfied with your purchase. If your order arrives damaged, defective, incorrect, or you would like to request an eligible return, our customer support team is here to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition
Include the original packaging, accessories, and components
Include proof of purchase
Not have been installed, modified, or damaged after delivery

To request a return, contact us at help@l-horlogerie.com within 30 days of receiving your order.

Please include your:

Order number
Name and email address associated with the order
Reason for the return
Photos or videos, when applicable

Please wait for return authorization and instructions before sending your item. Do not send a return to the address shown on the original package unless our support team specifically instructs you to do so. Unauthorized returns may not be accepted.

Change-of-Mind Returns

Eligible unused products may be returned within 30 days of delivery if you change your mind, no longer want the item, or ordered the incorrect item or variant.

The product must meet the return eligibility requirements listed above.

For these returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law or the return is the result of an error by AA ECOM.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing components, please contact us as soon as possible at help@l-horlogerie.com.

Please provide:

Your order number
A description of the issue
Clear photos and/or videos showing the product, packaging, damage, defect, incorrect item, or missing components

Please keep the product and its original packaging while your claim is being reviewed.

After reviewing your claim, we will provide an appropriate resolution based on the circumstances. This may include a replacement, replacement component, full or partial refund, or store credit.

A return may not always be required for damaged, defective, incorrect, or missing-item claims. If a return is required due to an eligible damaged, defective, or incorrect product, AA ECOM will provide the applicable return instructions and shipping arrangements.

Return Shipping

For eligible returns resulting from a change of mind, preference, or ordering the incorrect item or variant, customers are responsible for return shipping costs.

After your return request has been approved, we will provide the appropriate return instructions and return destination.

Please do not return products to the address printed on the original shipping package unless instructed to do so by AA ECOM.

For customer-arranged returns, we strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

AA ECOM is not responsible for customer-arranged return shipments that are lost or damaged in transit.

Non-Returnable Items

The following items are not eligible for standard returns:

Items that have been installed, used, altered, or modified
Items damaged after delivery due to improper installation, misuse, or handling
Customized or personalized products
Clearance or final-sale products when clearly identified as final sale before purchase
Products returned without authorization
Products missing required components, accessories, or original packaging when their absence prevents the item from being resold

These restrictions do not limit your rights regarding products that arrive damaged, defective, or incorrect, where applicable.

Refunds

Once an authorized return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for an approved refund to be processed. Your bank, credit-card issuer, or payment provider may require additional time for the funds to appear in your account.

If only part of an order or product is affected, an appropriate partial refund or replacement may be offered depending on the circumstances.

Order Cancellations

You may request cancellation of an order before it has been processed for fulfillment.

To request a cancellation, contact help@l-horlogerie.com as soon as possible and provide your order number.

If the cancellation is approved before fulfillment processing begins, a full refund will be issued to your original payment method.

Once an order has entered processing or fulfillment, cancellation may no longer be possible. If the order cannot be canceled, you may request an eligible return after delivery under this policy.

Certain customized, personalized, made-to-order, or specially sourced products may not be cancelable after processing has begun.

Delayed or Lost Shipments

Delivery dates are estimates and may occasionally be affected by carrier delays, customs processing, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.

A temporary shipping delay does not automatically qualify an order for a refund.

However, if your order is significantly delayed, appears to be lost in transit, or has not arrived within a reasonable period, please contact us at help@l-horlogerie.com.

We will review the available tracking information and work with our fulfillment and shipping partners to investigate the shipment. Depending on the circumstances and outcome of the investigation, we will provide an appropriate resolution.

If tracking indicates that an order was delivered but you have not received it, please contact us promptly so we can assist with investigating the delivery.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at help@l-horlogerie.com.

We will attempt to update the address if the order has not yet been processed, but changes cannot be guaranteed once fulfillment or shipment has begun.

Additional shipping costs or losses resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Exchanges

We do not currently offer direct exchanges for standard change-of-mind returns.

If you would like a different item, size, color, or variant, you may request an eligible return under this policy and place a new order for the desired product.

If you received an incorrect, damaged, or defective item, contact us before placing another order so we can determine the appropriate resolution.

Contact Us

If you have questions about a return, refund, cancellation, damaged product, or delivery issue, please contact:

AA ECOM
Email: help@l-horlogerie.com

Please include your order number whenever possible so we can assist you efficiently.